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Our Terms Shape How You Play

When you open an account on 62 erek, you're entering a space built around fair play and clear boundaries.

Real deposit and withdrawal timelinesAccount security and verification stepsYour rights and ours, stated plainly
Explore the Lobby Read FAQ
62 erek Our Terms Shape How You Play
HELP WHEN YOU NEED IT

How to Reach Us About Your Account

Questions about how our terms apply to your account? Our support team in Medan and across Indonesia is here to walk you through account rules, payment procedures, or any clause you want…

Live Chat Open the chat icon in the lobby. Our team responds to term questions and account issues within seconds. Available during your peak play hours.
Email Support Send detailed questions to our policy team. We reply within 4 hours on business days. Useful for formal account closure or data requests.
In-App Help Tap the menu, then Account > Support. Browse FAQs about deposit holds, withdrawal delays, or term clarifications directly from your device.
YOUR DATA AND RIGHTS

How We Protect What Matters

Your account data, payment history, and personal details are encrypted and stored securely on our servers.

Data Encryption

All login credentials and payment information use 256-bit SSL encryption. Deposits and withdrawals are logged and verified to prevent fraud and unauthorized transfers.

Account Security

Two-factor authentication is available in your account settings. We log every login, withdrawal request, and payment change. Report suspicious activity to Support and we respond within one hour.

Data Retention

Account records are kept for the duration of your membership and seven years after closure for legal compliance. You can request deletion of personal data where local law permits through your Support channel.

Cookie Policy

Session cookies keep you logged in; analytics cookies help us improve the platform. We do not sell cookies or tracking data. You can disable non-essential cookies in your browser settings.

Payment Privacy

DANA, OVO, GoPay and QRIS transactions are processed by our licensed payment partners. We do not store your payment details—only confirmation of completed deposits and withdrawals.

Dispute Resolution

If you dispute a transaction or account charge, contact Support with your transaction ID. We investigate within 48 hours and notify you of the outcome in writing.

Common Questions About Our Terms

You can request account closure anytime through Support or your account settings. We process closures within 24 hours. Any outstanding balance is returned via your original deposit method. Closed accounts cannot be reactivated; you'll need to create a new account if you return.

Most deposits clear instantly and are live in your lobby within 60 seconds. If your deposit doesn't appear after five minutes, check your payment app confirmation and contact Support with the transaction reference. We'll investigate and credit your account immediately if there's a processing error.

Yes. Any rewards earned through gameplay are withdrawable. Withdrawals are processed within 24 hours on business days. Your withdrawal method must match your deposit method for security reasons. If you deposited via OVO, withdrawals go back to OVO, for example.

Contact Support immediately with your transaction ID and the date of the charge. We investigate within 48 hours. If the charge is confirmed as unauthorized or erroneous, we'll reverse it and credit your account. Keep your payment app screenshots for reference.

You must be of legal age where you reside and where our service is permitted by local law. Account eligibility depends on local law. You'll verify your identity during signup by providing name, email, phone number and payment details. This protects you and us from fraud and unauthorized access.

We use your data to operate your account, process payments, prevent fraud, and communicate about service updates. We do not sell your data to third parties. You can request a full copy of your data, update details, or request deletion where local law permits by contacting Support.

Reach out to Support via live chat or email. Our team will clarify any clause and discuss your concern. If you fundamentally disagree with our terms, you can close your account penalty-free. We update terms periodically and notify you before changes take effect.

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